Booking Terms & Conditions

Terms & Conditions

Booking Terms & Conditions

See below for the terms and conditions for each ticket we sell. If you have any questions please contact us on info@falriver.co.uk or by calling 01872 861910.

Click to download the full terms and conditions for each ticket:

Ticket Collection

Once you have purchased your ticket/s online you have 12 months to redeem them at one of the following locations. Make sure you take your booking reference number or a print-out of your booking with you to the ticket office where it will be validated and exchanged for your ticket.

NOTE: Please make sure the ticket type you are collecting is available from the ticket offices you are heading for.

Ticket Offices

St Mawes

Normally open: April - October, 7 Days a week, 0900 - 1700.

Note: Can close in bad weather

Office number: 01326 741194

You can collect all your tickets here

Fal River Visitior Information Centre

Open: 6 Days a week (summer) - 1000 - 1600 (Mon-Sat), 1000 - 1500 (winter months)

Office number: 01326 741194

You can collect all your tickets here

Truro Ticket Office

Normally Open: April - October, 7 Days a week, 0930 - 1530.

Note: Can close in bad weather

Office number: 01326 741194

You can collect all your tickets here

Custom House Quay

Normally open: April - October, 7 Days a week, 0930 - 1645

Note: Can close in bad weather

Office number: 07511 726 957

You can collect all your tickets here

Ponsharden Park & Float/Ride

Open: June - Sept, Monday - Friday, 1000 - 1600

Office number: 01326 319 417

You can collect all your tickets here

King Harry Ferry

Open: Fal Mussel Card Local available onboard 364 Days a year, 7 Days a week, see website for times

Office number: 01872 861 917

Tickets you can collect here: Mussel Card Local Only

St Mawes Ferry

Open: Tickets available onboard the winter ferry when ticket offices are closed October - May. Ferry runs 7 days a week between Prince of Wales Pier and St Mawes.

Tickets you can collect here: St Mawes Ferry, Place Ferry and Mussel Card Local.

Ticket Notes

Tickets can only be collected on the day of travel.

With the exception of the The Mussel Card all other tickets are valid on the day of validation ONLY. Open return tickets are not available, please buy singles.

Any reduction in charges between the time of online purchase to the time of validation will not be refunded.

First come, first served

For all ferries, seating is on a first come, first served basis. Most of the boats carry up to 100 passengers and rarely depart full.

Check before you leave

It is the passengers responsibility to check timetables on the day of travel. No refunds can be processed for missed crossings due to passengers not arriving on time.

A live ferry status is available online at: www.falriver.co.uk/today

Cancelled services

All boat operators reserve the right to cancel/delay any sailing if the weather is deemed too dangerous to sail or in any other circumstance where the boat is unable to sail including tidal conditions. The skipper's decision is final.

If any operator cancels a sailing, tickets will be replaced for the same ticket type on another day or a full refund will be given.

The skipper has the right to refuse passage to any person deemed unfit to travel, including those under the influence of alcohol or drugs. We ask all our passengers to respect other passengers and not to use language that could be perceived as threatening or rude. Any passenger who is causing a nuisance or disturbance will be taken back to shore and will not receive a refund.

Access, Bikes & Children

We are afraid none of our services have wheel chair access.

The boarding steps on Custom House Quay, Prince of Wales Pier and St Mawes Quay are fairly steep and can be slippery.

Care should be taken at all times when boarding.

Bikes may be taken onboard but must be carried down the steps and onto the ferry. Panniers should be removed from bikes.

Pushchairs can also be taken onboard but please remove children before boarding and collapse pushchairs.

Assistance will be given by available ferry crew at their discretion.

Children under 16 must be supervised at all times.