Terms & Conditions

Booking Terms & Conditions

See below for the terms and conditions for each ticket we sell. If you have any questions please contact us on info@falriver.co.uk or by calling 01326 741194

Click to download the full terms and conditions for each ticket:

  • Fal Mussel Card Visitor
  • Fal Mussel Card Local
  • King Harry Ferry
  • St Mawes Ferry
  • Enterprise Boats

Ticket Collection

FERRIES & FAL MUSSEL CARDS: If you have ordered tickets for St Mawes Ferry, Enterprise Boats, Place Ferry, Trelissick Ferry, Fal Mussel Card Local credit, Fal Mussel Card Visitor or ferry combo tickets you have 11 months 30 days to redeem them at one of our ticket offices.

CRUISES & EVENTS: If you have ordered tickets for a cruise or event on a specific date, please bring this email confirmation with you to the cruise/event (no need to redeem in advance). Please remember to take a copy of this email or a copy of the attached tickets with you. We cannot validate your order or issue your tickets without this information.

If you have ordered a guide book or map it will be sent in the post to you as soon as possible.

Make sure you take your booking reference number or a print-out of your booking with you to the ticket office where it will be validated and exchanged for your ticket.

NOTE: Please make sure the ticket type you are collecting is available from the ticket offices you are heading for.

Ticket Offices

St Mawes Ticket Office

Normally open: April - October, 7 Days a week, 09:30 - 15:30.

Note: Can close in bad weather

Office number: 01326 741 194

You can collect all your tickets here

Fal River Visitior Information Centre

Open: 6 Days a week (summer) - 10:00 - 15:00 (Mon-Sat), 10:00 - 14:00 (winter months)

Office number: 01326 741 194

You can collect all your tickets here

Falmouth Custom House Quay

Normally open: April - October, 7 Days a week, 09:30 - 15:30

Note: Can close in bad weather

Office number: 01326 741 194

You can collect all your tickets here

King Harry Ferry

Open: Fal Mussel Card Local available onboard 364 Days a year, 7 Days a week, see website for times

Office number: 01872 862 312

Tickets you can collect here: Mussel Card Local Only

St Mawes Ferry

Open: Tickets available onboard the winter ferry when ticket offices are closed October - March. Ferry runs 7 days a week between Prince of Wales Pier and St Mawes.

Tickets you can collect here: St Mawes Ferry and Mussel Card Local.

Ticket Notes

Tickets can only be collected on the day of travel.

With the exception of the The Mussel Card all other tickets are valid on the day of validation ONLY. Open return tickets are not available, please buy singles.

Any reduction in charges between the time of online purchase to the time of validation will not be refunded.

First come, first served

For all ferries, seating is on a first come, first served basis. Most of the boats carry up to 100 passengers and rarely depart full.

Check before you leave

It is the passengers responsibility to check timetables on the day of travel. No refunds can be processed for missed crossings due to passengers not arriving on time.

A live ferry status is available online at: www.falriver.co.uk/ferries

Cancelled services

All boat operators reserve the right to cancel/delay any sailing if the weather is deemed too dangerous to sail or in any other circumstance where the boat is unable to sail including tidal conditions. The skipper's decision is final.

If any operator cancels a sailing, tickets will be replaced for the same ticket type on another day or a full refund will be given.

The skipper has the right to refuse passage to any person deemed unfit to travel, including those under the influence of alcohol or drugs. We ask all our passengers to respect other passengers and not to use language that could be perceived as threatening or rude. Any passenger who is causing a nuisance or disturbance will be taken back to shore and will not receive a refund.

Access, Bikes & Children

We are afraid none of our services have wheel chair access.

The boarding steps on Custom House Quay, Prince of Wales Pier and St Mawes Quay are fairly steep and can be slippery.

Care should be taken at all times when boarding.

Bikes may be taken onboard but must be carried down the steps and onto the ferry. Panniers should be removed from bikes.

Pushchairs can also be taken onboard but please remove children before boarding and collapse pushchairs.

Assistance will be given by available ferry crew at their discretion.

Children under 16 must be supervised at all times.